IS Support Specialist 1 (English & Spanish speaking)
CO
Hyland Software
Req #: 13452
Type: Regular Full Time
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Overview: The IS Support Specialist 1 is responsible for being the primary point of contact for all technical requests from the company's employees. The position is responsible for providing customer service and resolving or escalating a broad range of technical issues. The role requires candidates to be fluent in both Spanish and English. Responsibilities: * Respond to work order requests to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment under direct oversight by other team members * Troubleshoot, resolve or escalate work orders for hardware and software errors through various communication channels such as; phone, email, direct messaging and in-person * Document detailed information regarding work order requests and their resolution * Coordinate with external vendor systems regarding warranty registration, purchases, returns and repairs * Assist with maintaining inventory levels of all hardware equipment, software and software licenses * Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy Qualifications: * High School diploma, or equivalent * Required to complete vendor-specific certifications * Organizational, multi-tasking, and time management skills * Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact * Critical thinking and problem solving skills * Collaborative skills, applied successfully within team as well as with all levels of employees in other areas * Sound business and technology acumen * Able to thirve in a fast paced, deadline driven environment * Attention to detail * Ability to handle sensitive information with discretion and tact * Ability to establish rapport and gain the trust of others; effective at gaining consensus * Up to 5% travel time required
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