Overview:
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business, and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
Responsibilities:
We are thrilled to announce an opportunity to join us as:
Hyperscalers Client Operations Specialist
SoftwareOne
Scope: Full-time | S&C Marketplace Delivery | Location: MX city
We seek highly skilled and knowledgeable SME Cloud Support Provider (CSP) services to join us. The SME will be crucial in driving CSP initiatives, providing guide mentorship, and ensuring the delivery of high-quality handled services. The ideal candidate deeply understands CSP processes, subscription management, and Microsoft services, and can efficiently collaborate with internal and external partners to optimize client onboarding, service delivery, and aftersales queries
How a day-to-day would look like in this role.
* Provide expert-level consultation on CSP services, including licensing, subscription management, billing, and Microsoft cloud solutions.
* Find opportunities to streamline CSP processes and implement best practices to improve operational efficiency and customer happiness.
* Work closely with onboarding managers, account managers, and technical teams to ensure flawless service delivery and issue resolution.
* Serve as the main point of contact for sophisticated CSP-related queries and provide resolutions promptly.
Qualifications:
* Education: Bachelor's degree or equivalent experience in business administration, International Business, IT, or a related field.
* Language: English (minimum B2+).
* Experience: 2 years in procurement, supply chain, customer management, vendor management, or customer support (preferably in the software industry).
* Technology Skills: Experience using AI tools (e.g., Copilot).
* Global Experience: Exposure to North American clients and exchange programs.
Desired Qualifications:
* Technical Knowledge: Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect.
* Strong understanding of Microsoft Cloud offerings and subscription models.
* Familiarity with Microsoft CSP tools and platforms (e.g., Partner Center, Azure, Office 365)
* Familiarity with billing and invoicing processes.
* Demonstrated ability to provide outstanding customer service and maintain positive relationships with clients and partners.
*
Soft Skills:
* Determined: Proactive and motivated to take initiative.
* Communication: Strong client follow-up and customer-focused interaction.
* Organization: Excellent multitasking and time management skills.
* Meticulous: Strong attention to detail.
* Problem-solving: Solid analytical and consultative skills.
* Partnership: Ability to work effectively with teams.
* Reliability: Dedicated, responsible, and proactive.
* Critical Thinking: Strong decision-making skills and ability to work under pressure.
* Sense of urgency.
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Why should you join the team?
* Employee Recognitions Programs
* A variety of training and development opportunities
* A work-life balance
* Vacations
* Employee Referral Bonus Program
* Diverse team interaction
* Giving back to society- employee initiatives
* ONE TREE PLANTED -> one tree for each hiring globally.
* Corporate events/ team buildings
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At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.
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