Housekeeping Supervisor PM

				Overview:

Free Parking. Free Shift Meal. Fun Work Environment.

The Omni Severin Hotel is the longest-running luxury hotel in the heart of downtown Indianapolis. We are searching for a PM Housekeeping Supervisor to join our team to ensure our guestrooms and public areas meet all standards of cleanliness.

Responsibilities:

* Inspects the cleaning and servicing of guestrooms.
* Provides immediate feedback to room attendants if work is not up to standards; providing appropriate follow up training.
* Reports any repairs or discrepancies in guest rooms.
* Assists in processing AM and PM room status reports.
* Assists with the maintenance of a fully stocked linen closet.
* Ensure all lost and found items are logged appropriately and follow up on lost and found inquiries.
* Ensure each room attendant has appropriate supplies and linen, and maintains a neat and well organized cart.
* Assist with the cleaning of guest rooms, amenity delivery, turn down service and laundry execution when necessary.
* To assist in maintaining a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
* Assigns special projects as directed by Housekeeping Management.
* Close coordination and communication with other internal departments.
* Monitor all guest requests to ensure they are met within the prescribed limits.
* Be familiar with all Housekeeping operating procedures. 
* Provide support to the Housekeeping leadership team in all areas of the operation. 
* Ensure that the public areas are clean and tidy when necessary.
* Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
* To be thoroughly knowledgeable Housekeeping Moments of Service scenarios, and execute to standard.
* Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
* To be familiar with all hotel facilities.
* Be familiar with inter-departmental hotel relationships between different departments (Guest Services, Housekeeping, F&B Outlets, Banquets, Sales, Engineering and Purchasing). 
* Understand the importance of our Medallia scores.
* Maintain Four Diamond Standards of guest service.
* Aid guests in locating other areas of the hotel (walk them to destination if possible).
* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
* Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
* Be pleasant, smile and greet all guests, using surnames when obtained.
* Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
* Be actively engaged with all housekeeping associates, providing recognition, training and motivation.
* Deliver personalized memorable experiences by utilizing the Power of All and encourage your peers to do that same.
* Perform other duties | special projects as assigned by Housekeeping Management.

Qualifications:

* Excellent customer service, communication and problem solving skills.
* Maintain a professional business appearance, attitude, and performance.
* Prior hotel housekeeping experience required or other relevant hotel experience.
* Prior supervisory experience or relevant leadership experience is strongly preferred.
* Stand or walk for an extended period or for an entire work shift. Requires frequent bending and squatting. Lift, carry, and place objects weighing up to 30 lbs. Push/pull objects weighing up to 75 lbs.
* Ability to work a flexible schedule, including weekends and holidays.
			

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Omni Hotels Management Corporation

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