Housekeeping Supervisor
US-TX-Houston
Omni Hotels Management Corporation
Req #: 128961
Type: Houston
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Overview: The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards. Responsibilities: * Follows Omni's Moments of Service or Forbes Service standards as applicable. * Inspect the cleaning and servicing of guestrooms and public areas * Assign special projects as directed by the Director of Housekeeping * Report any needed repairs or discrepancies of guest rooms * Ensure that all Guest Room Attendants have appropriate supplies and linens * Assist in the cleaning of guest rooms when necessary * Assist in processing AM and PM room status reports * Ensure that the Guest Room Attendant's linen cart is neat and well organized * Ensure that linen closets on guest room floors are completely stocked * Maintain supply cage stock, neat and clean at all times * Must have all guest rooms punched in via the phone after completion * Ensure VIP rooms are inspected ASAP * Ensure check out/vacated rooms are a priority * Knowledge of hotel, facilities and events * To ensure hotel, guest and associates are maintained in a safe and secure environment * Check vacant rooms verify status and update status of discrepant rooms throughout the shift. * Check DND rooms in accordance with hotel procedures and verify status * "Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies * Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs * Conduct training of staff as assigned * Monitor and handle guest complaints, ensuring guest satisfaction * Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees * Prepare VIP rooms * Any other job duties assigned by managment. * Qualifications: * Previous housekeeping and/or other relevant hotel experience required * Able to maintain 4-Diamond and 4-Star level cleanliness standards * Able to work with management on special projects * Able to set priorities for your section and provide feedback to others that enhances performance * Strong attention to detail, sense of urgency * Ability to work and perform effectively in a fast-paced role * Maintain a professional business appearance, attitude, and performance * Must be able to work a variety of shifts, including weekends and holidays * Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance. Stand or walk for an extended period or for an entire work shift Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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