Housekeeping Room Attendant
US-NC-Charlotte
Omni Hotels Management Corporation
Req #: 130161
Type: Charlotte
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Overview: The Room Attendant will service vacant or occupied guest rooms in accordance with Omni Standards. Responsibilities: * Complete full service for assigned number of rooms within allotted time * Keep housekeeping supply cart neat and organized at all times * Remove room service tables and trays from guest rooms and place in designated service landing areas * Maintain guest hallways neat and free of linen at all times * Check all equipment prior to and after its use to ensure that it is in good working order * Place room attendant "In room" sign on the outside of guest door while room is being serviced * To be thoroughly knowledgeable of Room Attendant Moments of Service scenarios, and execute to standard. * Adhere to PDQ standards * Position housekeeping cart in front of guest room door when servicing vacant rooms. Ensure guest room door is shut while servicing a vacant guest room. When servicing an occupied guest room ensure guest room door is open. * Follow guest identification procedures before letting persons into guest rooms * Ensure all lost and found items are logged appropriately * Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process * To be thoroughly knowledgeable Housekeeping Moments of Service scenarios, and execute to standard. * Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program) * To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage) * To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing * Maintain Four Diamond Standards of guest service * Aid guests in locating other areas of the hotel (walk them to destination if possible) * Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. * Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. * Be pleasant, smile and greet all guests, using surnames when obtained * Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. * Deliver personalized, memorable guest experiences by utilizing the Power of One * Perform other duties | special projects as assigned by Housekeeping Management Qualifications: * Customer service and verbal communication skills * Maintain professional, friendly demeanor * Possess a high standard of cleanliness and organization * Prior housekeeping experience required or other relevant environmental services experience * Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting. * Lift, carry, and place objects weighing up to 30 lbs without assistance. Push/pull objects weighing up to 75 lbs without assistance. * Must live within 100 miles of the hotel location. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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