Housekeeping Floor Supervisor
US-NH-Bretton Woods
Omni Hotels Management Corporation
Req #: 126740
Type: Mount Washington Resort & Spa
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Overview: The role of the Housekeeping Floor Supervisor is to ensure that the cleaning and servicing of guestrooms meet the Omni standards. Responsibilities: * Inspects the cleaning and servicing of guestrooms prior to 3pm * Assigns special assignments as directed by the Executive Housekeeper, Assistant Executive Housekeeper or the OPERA Reports (i.e VIPs, Early arrivals, rollaways, cribs, SG) * Inputs any repairs or discrepancies of guest rooms in Synergy * Ensures that all GRAs have appropriate supplies and linens. * Assists in the cleaning of guest rooms when necessary. * Assists in processing AM and PM room status reports. * Ensures that the GRA's linen cart is neat and well organized. * Ensures that linen closets on guest room floors are completely stocked and organized daily. * Opening the house on a daily basis * Assist in facilitating Morning standups * Attend and assist with the Monthly OST meetings * Manage the Housemen and Floor Responsibilities * Ensure all Safety Policies and Procedures are followed and adhered to * Daily Medallia Board is posted and Shared with Associates * Duties include but are not limited to the job description outlined above and the corresponding checklist * Displays a positive, upbeat and professional demeanor with all guests and associates * Completion of all assigned duties as directed by the Executive Housekeeper/Assist. Exec Hskper. * Maintain property to Omni standards as outlined in Rooms Operation Manual * Responds quickly and urgently to all guest requests * Participates and embraces guest service skill requirements and the 6 pillars of Omni Culture: Power of One, Mirror Image, Trilogy, OST, OSC, Moments of Service * Conducts Moments of Service success checklists on a daily/weekly basis * Conducts guestroom inspection checklist on daily/weekly basis * Conducts Rooms control to update personal preference profiles Qualifications: * Associate's degree or equivalent experiece preferred. * Must be able to stand for long periods of time. * Must be able to lift at least 50 lbs. * Ability to work nights, weekends, and holidays. * Fulltime, part time, and on call positions available. Omni Hotels & Resorts is an Equal Opportunity Employer. *Terms and conditions apply to Sign On Bonus.
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