Overview:
The Housekeeping Houseperson is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers - property specific, etc.).
Responsibilities:
* Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Practice safe work habits to ensure safety to guests, fellow employees and self.
* Buff marble floors daily according to hotel standards.
* Shampoo carpets in the public areas and guest rooms according to hotel standards.
* Shampoo furniture as needed.
* Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
* Handle items for "Lost and Found" according to hotel standards.
* At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
* Clean guestrooms as needed.
* Have knowledge of and assist in all emergency procedures.
* Maintain hotel equipment in proper working order.
* Maintain storage of hotel equipment in proper area.
* Complete special projects as assigned by the Housekeeping Manager.
* Ensure overall guest satisfaction.
* Clean and maintain locker rooms, offices, and back of house spaces.
* At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
* Report maintenance issues to Housekeeping Supervisor/Manager.
* Be familiar with correct guestroom cleaning procedures to assist if needed.
* Deliver any clean linen to assigned sections, if necessary.
* Collect and load dirty linen into bins, receive bins of clean linen, bring linen bins to the housekeeping area.
* Separate dirty linen and stock linen closets.
* Pick up Room Attendant's dirty linen or trash as needed.
* Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
* Vacuum guest corridors.
* Keep hallways, public areas and closets neat, organized, and stocked as needed.
* Maintain cleanliness and sanitation in public restrooms.
* Adhere to the schedule for project cleaning of public areas.
* Maintain the stairwells to hotel standards.
* Keep ash urns clean and filled with sand in the smoking area.
* Deliver items for guests and employees upon request in a timely manner.
* Utilize any digital Housekeeping program such as Perfect Room, REX, etc.
* Deliver packages and materials to guest rooms, meeting spaces, and office as directed by management.
* Set up of any hospitality suites and meeting rooms including furniture removal.
* Breakdown and cleaning of any hospitality suites and meeting rooms.
* Replace refrigerator, kettle, or other in room amenity as directed by management.
* Deliver, set up, and remove rollaway beds and cribs/pack and plays.
* High dusting in all public areas and guest rooms.
* Clean drapes in public areas and guest rooms.
* Clean windows in public areas and guest rooms.
* Collect dirty glassware, dishes, and China from service elevator landings and bring to stewarding to be cleaned and redistributed.
* Retrieve glassware, dishes, and China from stewarding and distribute on the guest room floors.
* Remove and replace rain weather mats.
* Deliver furniture to guest rooms, assemble furniture, shelving, and other items as requested by management.
* Clean all baseboards in public areas and hallways.
Qualifications:
Education & Experience:
* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements:
* Flexible and long hours sometimes required.
* Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.
General Requirements:
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
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