Overview:
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers - property specific, etc.).
Responsibilities:
* Buff marble floors daily according to hotel standards.
* Shampoo carpets in the public areas according to hotel standards.
* Shampoo furniture as needed.
* Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
* Handle items for "Lost and Found" according to hotel standards.
* Clean guestrooms as needed.
* Have knowledge of and assist in all emergency procedures.
* Maintain hotel equipment in proper working order.
* Maintain storage of hotel equipment in proper area.
* Complete special projects as assigned by the Housekeeping Manager.
* Ensure overall guest satisfaction.
Qualifications:
* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
* Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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