Hotel Room Attendant
US-WV-Charles Town
Careers (PNG Apply)
Req #: 124122
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! * Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. * Reports any rooms unable to be serviced within established time standards to supervisor. * Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. * Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. * Maintains security of equipment, keys and supplies at all time. * Reports lost and found items immediately to Manager. * Maintains a productivity level not to exceed 30 minutes per room serviced. * Follows any procedures for team cleaning or self-inspection programs in place. * Responds quickly and courteously to guest requests. * Follows all company/department policies and procedures, Standard Operating Procedures. * Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. * Presents a professional image at all times through appearance and behavior. * Actively participates in all hotel meetings, training, task forces, programs, etc. * Protect and preserve assets of the HCCTR Qualifications: * Ability to follow verbal directions and organize the work day as required * Must qualify for licensing with the West Virginia Racing Commission. * Must be able to express hospitality, either in verbal or through expression to guests and fellow employees * Since cleaning is the major responsibility of this position, Room Attendants spend a significant portion of their workday involved in the following: stooping, squatting, walking, unlocking, opening, pushing, pulling, lifting, bending and stretching. * The vast majority of the time is spent moving about the property in order to clean guest rooms, and this is usually accomplished by walking. * Communication skills are necessary some of the time in order to interact with hotel guests or staff. * In addition to operating a vacuum cleaner, Room Attendants typically lift and pull items weighing as much as 25 pounds and pull/ push up to 200 pounds. * Room Attendants will have the opportunity to used problem-solving abilities in a limited capacity. * Able to see and recognize safety and security hazards and concerns and report or correct them. * The person in this position has some opportunities to utilize problem-solving abilities. * The noise level in the work environment can vary from quiet to somewhat noisy.
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