Hotel Night Auditor | Part-time
US-VA-Richmond
Omni Hotels Management Corporation
Req #: 127820
Type: Richmond
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Overview: The Omni Richmond Hotel is looking for a dependable and detail-oriented individual to join our Front Office team as a PT Weekend Night Auditor. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. In addition, this overnight position is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. PART-TIME POSITION PAY RATE: $18.00 per hour Responsibilities: General job duties include, but not limited to... * Preparation of daily reports and distribution as directed. * Accurately completing all Night Audit tasks, such as balancing daily postings and revenue * Handling Express checkouts ensuring their completion. * Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails. * Understanding of all front office standards and assist in solving deficiencies. * To be thoroughly acquainted with all check-in and check-out procedures and policies. * To be a main liaison between guest and the hotel * Be familiar with emergency procedures and Alarm System in the PBX department. * Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests * Be familiar with all hotel amenities and facilities * Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Qualifications: The basic qualifications required are... * Excellent customer service and problem solving skills * Strong communication, computer and organizational skills * A professional business appearance, attitude, and performance * Prior guest service experience - preferably hotel front office experience * The flexibility to work a variety of shifts, including weekends and holidays. * Capable of working independently * Ability to stand for a minimum of 8 hours * Must be 18 years or older * Omni Hotels & Resorts requires all candidates to complete a background check; Employment may be contingent on results of background check as applicable and permissible by law. * ** Omni Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. **
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