Hostess-Drago's
US-LA-Bossier City
Careers (PNG Apply)
Req #: 123273
Type: Regular Part-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: General Accountabilities: * Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated. * Providing guests with menus and answering any initial questions. * Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff. * Engaging with guests to ensure they're provided with exceptional customer service. * Answering calls, taking reservations, responding to complaints, and helping to resolve them. * Helping team members with other tasks in the restaurant as needed. * Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. * Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. Qualifications: Qualifications: * Prior customer service experience in a fast-paced environment preferred. * Previous cash handling experience a plus. * Ability to multitask and problem solve. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. * Ability to stand and walk throughout the duration of shift. * Excel at working independently and as part of a team. * Must obtain a Bossier ABO and LACT.
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