Host/Cashier - Stadium
US-IN-East Chicago
Careers (PNG Apply)
Req #: 124783
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Answers guest questions about Ameristar East Chicago restaurants, including operating hours, and answers general questions about property, facility, and services. * Remains current with restaurant beer menu, including styles descriptions. Recommends and assists guests with appropriate pairings. * Suggests signature cocktails to guests to increase revenue. * Familiar with restaurant food menu, including description, price, and add-ons, and is able to assist guests with alcohol pairing. * Keeps entry area and To-Go counter clean and organized. * Works in cooperation with other service personnel to provide a high quality of service. Assists as required in table maintenance and cleans when necessary. * Greets and seats guests at tables according to guest preference and table availability. * informs guests of restaurant specials, feature items, and personal favorites. * Accurately obtains food and beverage To-Go orders from guest, ensuring orders are complete and in accordance with company To-Go procedures. * Keeps reservation system, host area, and To-Go counter stocked with necessary equipment, forms, and supplies. * Ensures dining and serving areas are set up and maintained according to standard. * Accurately accounts for and collects payment for all food and beverage orders through POS system in a timely manner. * Participates in liquor glassware removal, ensuring compliance with all indiana Gaming Commission and indiana Alcohol and Tobacco Commission regulations. * Provides responsible alcohol service according to established guidelines. * Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up. * Must maintain proper uniform requirements of the position, including wearing special event uniforms provided for Holidays and other special occasions deemed by management. * Assists as requested with special events on and off property. * Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment. * Attends all company/restaurant training programs as they are scheduled. * Maintains all assigned areas and equipment in a sanitary, safe, and effective manner. * Completes opening, closing, and other side duties as assigned. * Collects and accurately reports tips at the end of the assigned shift. * Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards. Qualifications: * Must be at least 18 years of age. - High School Diploma or GED equivalent required. * One year of high-volume Host/Cashier experience preferred. * Prior customer service experience in a fast-paced environment preferred. * Previous cash handling experience a plus. * Must have excellent guest service/communication skills. * Ability to operate a P.O.S. System and/or adding machine and make change. * Must have basic math skills, including the ability to add, subtract, multiply, and divide. * Must be able to read, write, speak, and understand English. * Demonstrated ability to communicate effectively with team members and guests. * Demonstrated ability to operate electronic reservation system and flow charts. * Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
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