Hospitality Operations Associate
US-MA-Boston
Hourly
Req #: 79177
Type: Part-Time
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Overview: Come join Highgate for the summer in one of our dynamic internships! Our interns have the opportunity to work in multiple departments such as HR, Operations, Revenue, Marketing, and F&B. You will learn about the hospitality industry while working in a fun and fast - paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer. Responsibilities: Fundamental Requirements: * Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Ensure staff compliance to Forbes standards. * Ensure guest privacy and security through correctly following Highgate Hotel procedures. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Operate Relay and other devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Focus on the Customer. . . Seek to understand the guest and internal customer and meet the needs of both the customer and the Company. * Attention to Details . . . Ensure that work is accurate, thorough and to the highest standards. * Take Responsibility . . . Demonstrate personal ownership to tasks and follow through to get the required results. * Apply Professional, Product or Technical Expertise . . . Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations. * Foster Teamwork . . . Work well in a team environment and motivate teams to sustain exceptional levels of performance. * Communicate effectively . . . Clarify and provide information so that coworkers, customers, and suppliers understand and can take action. * Ability to consistently "go the extra mile". Qualifications: General Requirements: * Maintain a warm and friendly demeanor at all times * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Support Highgate core values: passion, innovation, integrity, ownership and community. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.
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