Historical Tour Guide - Part Time
US-NH-Bretton Woods
Omni Hotels Management Corporation
Req #: 122726
Type: Mount Washington Resort & Spa
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Overview: The Historical Tour Guides will assist with performing private and public tours of the Hotel. Through the enthusiastic and positive execution of each historical tour guide will grow and improve a guest's visit through innovative entertainment and experiences that capture the true spirit of their destination, helping guests discover the soul of the local through a less scripted stay. They also will work in coordination on other projects as assigned with Events Leadership team, with a focus on designing experiences that embrace cultivate the entrepreneurial spirit along with adding value. Join our team at Omni Hotels & Resorts and unlock a world of exclusive perks designed to enhance your lifestyle. Enjoy: * Complimentary Skiing and Riding * 25% off Food & Beverage at our Outlets (excluding alcohol) * 25% off Retail Purchases * 25% off Spa Services * Discounts on Ski & Golf Rentals, Canopy Tours, and Other Activities * Employee Seasonal Housing may be Available Join us and experience a workplace where exceptional perks are just the beginning of an extraordinary journey. Responsibilities: Daily Responsibilities v Leads daily Historical Tours vTreats every day like an event, creating positively outrageous experiences for guests of all ages. v Executes "cruise ship-style" entertainment for both children and adults, taking place both outdoors and indoors, year round. v Follows departmental policies and procedures throughout the guest experience. v Ensures the guest's experience flows smoothly, and all guests are provided an experience consistent with the quality standards and delivery promises. v Assists other departments as requested Administrative Responsibilities v Keeps excellent attendance records for activities they are responsible for. Marketing Responsibilities v Supports the Marketing Department and Activities Concierge Desk by knowing information pertaining to Events & Activities department Customer Service Responsibilities v Personally addresses any customer complaints or concerns, insures proper resolution is reached. v Communicates any event issues to the corporate customer service team including instructions as to how to resolve any complaints. Qualifications: v Must have excellent interpersonal skills. v Must provide excellent service to internal and external customers. v Must have excellent oral and written communication skills. v Must be attentive to detail. v Must have the ability to adapt to unexpected situations. v Must be punctual and reliable. v Must be able to remain calm and portray a friendly demeanor in stressful situations. v Must be able willing to work in unfavorable weather conditions. v Must be able to lift up to 30lbs and pull and push up to 50lbs. v Must be available to work flexible hours, including evenings and weekends and holidays. Omni Hotels and Resorts is an equal opportunity employer.
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