Helpdesk - Tier 1 Systems Support-Hybrid
US-PA-Villanova
Careers (External)
Req #: 43153
Type: Full-Time
|
|
||||||||||
|
|||||||||||
Overview: If helping people with technology is your passion then you'll enjoy the rewards of working with the other professionals on our Help Desk team. Here's your chance to gain experience with hardware and software troubleshooting, enterprise-grade remote and on-site support plus exposure to a large variety of technology and IT systems. This is a hybrid role with a rotating onsite schedule at our office in Villanova, PA. Being an Information Systems Support at Devereux has its Advantages You will provide superior customer service to users across the country as you: * Create tickets to clearly document technical issues and resolutions * Assist PC users by helping to identify and resolve problems * Train PC users how to use software * Collaborate and communicate with co-workers * Perform troubleshooting, testing, documentation, and installation of software and hardware on desktop, laptop, networking and telecommunications systems including data, video and voice * Research, escalate and perform problem determination and resolution * Participation in special IT projects and requests The Information Systems Support position provides technical services and support to network users for but not limited to devices such as laptops, desktop PCs, mobile phones, desk VoIP phones, tablets, video conferencing equipment, security cameras and applications including Microsoft Office 365, MS Teams, OneDrive, and SharePoint. This individual will provide support via the Help Desk ensuring quality resolutions. In addition, they will develop technical documentation and conduct trainings for user groups and collaborate with a variety of teams to determine and translate needs into technical outcomes. Devereux is proud to offer ASCEND-the first career accelerator program exclusively designed to give behavioral healthcare workers - the career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes 100% of tuition covered (up to $15k reimbursed annually for undergraduate and $25k reimbursed annually for graduate) and student loan repayment, among other benefits! Responsibilities: Company Overview Devereux Advanced Behavioral Health is one of the nation's largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of thousands of children, adults - and their families - every year. For more than a century, Devereux has been guided by a simple and enduring mission. Our Mission: Devereux Advanced Behavioral Health changes lives - by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences. With nearly 6,500 employees working in programs across the country, Devereux is a trusted partner for families, schools and communities, serving individuals in the areas of autism, intellectual and developmental disabilities, specialty mental health, education and foster care. Our Culture, Our Expectations At Devereux, Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven, people-first mindset is at the heart of the compassionate and high-quality programming we provide - every day - for the individuals and families we serve, and other key stakeholders. Devereux offers challenging and exciting work, and our team environment creates an empowering, positive and rewarding atmosphere. To be successful at Devereux, you will: put the needs of others first, feel called to serve and called to lead. As a member of our team, you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services, and within all policies and employee practices. We believe a workplace rooted in inclusivity - offering a sense of belonging to all those who walk through our doors - is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces, we will engage in work that gives each of us a chance to change the world - one person, one family, one community at a time. What Devereux Offers You In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees are eligible to start benefits after 30 days of employment. In addition, we offer; * Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services. * Student loan debt assistance, tuition reimbursement and continuing education assistance. * Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage. * Employee assistance / work-life balance program. Visit benefits.devereux.org to see why Devereux is a great place to work! Devereux is a drug-free workplace, drug screening required. EOE Qualifications: * Minimum of Bachelor's degree in Technology, Computer Science, Information Systems, MIS or related field. Equivalent of one year of applicable technical support experience may be considered as a substitute for formal education. * Must have solid IT problem-solving skills and the ability to quickly learn and retain knowledge. * Must be articulate and have excellent oral and written communication skills. * Help Desk support experience preferably in last six months. * Requires an ability to be adaptable, flexible, and change activities quickly according to business needs. * Prior experience in Client Support helpful. Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.
Share this job:
