Helpdesk Specialist
US
(Attract) CFR and Corporate Careers
Req #: 8551
Type: Regular Full-Time
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Overview: CORT Furniture Rental is looking for a full-time Senior Helpdesk Specialist to provide support on the helpdesk team for PC, printer, and network issues. This person will provide phone technical support while exhibiting excellent customer service to all CORT employees. Resolve issues accurately and efficiently within the established service level agreement. Work with internal users in resolving PC, printer, applications, and network issues. This person will be responsible for responding to phone calls, email incidents and walk-up requests for support. All incidents will be recorded in Solarwinds Web Desk. This person will work closely with all members of the IT Helpdesk Team. This is a remote position performed from the convenience of your home office. Pay: Yearly salary $60,000 - $65,000 / per year. Schedule: Monday - Friday 8-5pm. Responsibilities: * Provide Technical Support for internal employees * Resolve internal issue for PC, printer, applications, and network issues * Responding to phone calls, email incidents and walk-up requests for support. * Support internal users for application and computer needs. * Diagnose and resolve hardware and software issues in a Microsoft Windows Domain networked environment. * Complete software, hardware and mobile device orders. * Resolve support requests thru call center and web helpdesk. * Handle network outages for corporate sites. * Pin pad support * Mobile device support. * Support basic support for all O365 applications - Word, Excel, PowerPoint, Outlook and Intune. * Cisco Amp and Rapid 7 incident tickets. * On call rotation. * Provide great customer service * Any additional duties or projects assigned. Qualifications: * CompTIA's A+ Certification * Microsoft Certifications * HDI - Desktop Support Technician Certification * Proficient in troubleshooting a Windows based PC running Windows 11 * Proficient in troubleshooting Azure, Office365, MFA and End Point Management * Experience with Advanced Malware Protection. * Experience with using SCCM * Experience supporting Microsoft Excel, Word, and Outlook * Ability diagnosing and resolving hardware and software issues in a Microsoft Windows Domain networked environment * Basic networking skills and a familiarity with TCP/IP, DNS, DHCP, Ping, etc. * Image, install, maintain, troubleshoot and repair Windows-based desktops and laptops * Ability to quickly become familiar with new processes and tools * Excellent analytical, problem solving and time management skills * Effective written and oral communication skills * Team player and adaptable to changing environment, with good interpersonal skills * Highly disciplined, self-motivated, and delivery-focused individuals who can work independently. * Other duties as assigned.
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