Helpdesk Operative
UK-Cirencester
Careers (External)
Req #: 7108
Type: full-time
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Overview: We are now seeking for a Helpdesk Operative to join us on a permanent basis at our Cirencester site to provide a first point of contact for sites, contractors and clients in a fast-paced working environment and to monitor the successful running of the day to day running of the account Responsibilities: * Answering calls from sites, clients and contractors * Raising jobs on an internal computer system * Monitoring work orders from logging them to completion * Liaising with contractors for updates * Uploading costs on the system and chasing approval * Monitoring planned maintenance and checking certificates * Monitoring various email inboxes and responding to queries * Run and send reports * Managing contractor's payment approvals * Invoice Validation * Any other ad hoc duties as advised by Line Manager Qualifications: You'll be confident, self-motivated with a 'can-do' attitude. You'll have exceptional communication skills using different styles to deliver clear messages at all levels. You'll find it easy to adapt to change quickly and to the ever-changing priorities. The knowledge, skills, qualifications, and experience relevant to the position are: Desirable * Experience in a customer service environment * Clear communication skills and a professional telephone manner * Knowledge of MS Word, Excel, Outlook * Able to work as an individual and use own initiative and as part of a team When you join us you will receive: * Salary: 25,485 * Up to 4% bonus scheme, subject to achievement of targets. * Group personal pension scheme of matched contributions between 5% and 6%. * 25 Days Annual Leave + Bank Holidays. * Life Assurance * Access to state-of-the-art training academy * Funded Training Sponsorship Scheme * Refer a Friend reward scheme * Cycle to Work Scheme * Health Cash Plan * Up to 10% off B&Q/ Trade Point * 20% off Nuffield Fitness and Wellbeing Centres Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.
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