Help Desk Technical Tier I Support

				Overview:

Job Title: Help Desk Technical Tier I Support
Location: Camp Lion, Jordan

Responsibilities:

The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future. 

* Perform laptop imaging and deployment.

* Conduct basic IP and network connectivity troubleshooting.

* Create and manage user accounts within a Microsoft domain environment.

* Add and remove computers from the domain.

* Assign users to appropriate groups and apply necessary permissions.

* Create and manage Exchange mailboxes.

* Diagnose and resolve user email-related issues.

* Troubleshoot and configure printers, including mapping shared printers.

* Document all support actions and troubleshooting steps for reporting and tracking purposes.

Qualifications:

* An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
* Due to the nature of the work and contract requirements, US Citizenship is required.
* Must have a minimum of seven (7) years of experience with IT systems.
* Must have a minimum of four (4) years in IT customer support.
* Must have a minimum of two (2) years experience in a military environment.  
* Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+CE or SSCP.
* Able to travel to support mission up to 10%.
			

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