Help Desk Support/Network Administrator(Remote)

				Overview:

GovCIO is seeking a highly skilled Help Desk Support/Network Administrator role to support a range of responsibilities that ensure the smooth operation of the Veterans Affairs IT infrastructure. The candidate will respond to user incidents and assist in resolving IT-related problems. This position will be fully remote located within the United States. 

Responsibilities:

* Schedule team for configuring, maintaining, and troubleshooting network hardware issues such as routers, switches, and firewalls.
* Monitor network performance and address connectivity issues.
* Implementing security measures to protect data and ensure compliance with VA policies.
* Establish and configure user accounts and workstations to support seamless organizational productivity. 
* Maintain detailed internal documentation of system configurations and policies to ensure clarity, consistency, and operational excellence.
* Assisting teams with network access, troubleshooting issues, and providing technical guidance.
* Managing backup solutions and ensuring disaster recovery plans are in place.
* Setting up and managing user accounts, passwords, and permissions.
* Enforcing best practices and maintaining documentation for troubleshooting.

Qualifications:

Required Skills and Experience:

* Bachelor's degree in computer science, information technology, engineering, or a related field with 5 - 8+ years of relevant experience (preferably in application support or development). 
* Proven problem-solving and analytical abilities. 
* Excellent communication and collaboration skills. 

Preferred Skills and Experience:

* Strong interpersonal skills to collaborate with customers and internal cross-functional teams. 
* Familiarity with Agile methodologies and project management tools. 
* Effective written and oral communication skills. 

Clearance required: 

    

* Ability to obtain and maintain a Suitability/Public Trust
			

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