Health & Welfare Support Associate (English/Spanish)
US-CA-W Sacramento
Raley's
Req #: 20405
Type: Raley's
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Overview: Who We Are The Raley's Companies is a private, family-owned, and purpose-driven retail company headquartered in West Sacramento, CA. Since our founding in 1935, our store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raley's, Bel Air, Nob Hill Foods, Raley's O-N-E Market, Bashas', Food City, AJ's Fine Foods and Bashas' Diné Market. In addition, The Raley's Companies bridges the divide between the physical and digital retail experiences through the operation of Apium Logistics, Fieldera and FieldTRUE. Built on a higher purpose, the organization and our over 21,000 employees are committed to quality offerings, exceptional service and doing right by our team members, communities, and planet. Today, the Raley's, Bel Air Markets, Nob Hill Foods and Raley's O-N-E Market banners carry on Tom's legacy of innovation by serving as more than grocery stores. Our purpose of changing the way the world eats, one plate at a time, has made Raley's a trusted source for nutrition and wellness. We strive to enhance transparency and education in the food system to help customers make more informed, healthy food choices. We also serve as the destination for the best fresh products, affordable offerings, and personalized service. Position Purpose As our Health and Welfare Support Associate, you will be responsible for performing functions to support the accurate and timely administration of company programs which may include health & welfare, leave of absence, return to work, and retirement. The Support Specialist performs a variety of administrative duties in support of department programs and initiatives. This job classification requires general knowledge of office procedures and regulatory requirements in area of specialty, the ability to maintain confidentiality of sensitive information and demonstrated organizational and problem-solving skills. Responsibilities: What You'll Do & How You'll Make A Difference * You will ensure the accuracy of timely completion of enrollments, processing of requests and communications that support the ongoing administration of programs. * Respond to questions and concerns from employees, managers, and vendors * Research problems and resolve issues within scope of role. * Perform basic research and propose solutions. * Maintain documentation of issues and responses as required. * You will provide benefits, leave of absence and return to work administration functions for Raley's and subsidiary employees as required. * Process forms and documents by reviewing materials for compliance, data entry of information in HRIS/Payroll System, review reports and issue correspondence, contact team members and team leaders for information and respond to inquiries. * Coordinate with vendors and benefit partners to research issues, complete billing processing, and provide timely and accurate reporting. Perform reconciliation activities, produce standard query reports and input data into systems. * As required, you will contact team members and maintain ongoing communication through resolution of benefits, LOA, or return to work case. * Help identify potential assignments and accommodations that meet medical restrictions and interact with leaders to coordinate and track accommodation requests, implementation and results. * Prepare legally mandated documents within the required timeframes in an accurate manner. Items relate to areas such as COBRA and LOA laws, EDD employment benefits and disability pay benefits. * Prepare and send email, letters and other documentation as required for administration of benefits, leave and return to work processes. * Comply with any applicable regulatory requirements and union contract rules as they relate to area of specialty. * Maintain documentation and files (paper and electronic) timely and accurately. Perform audits of files. Insert and remove specified materials. * Perform a variety of office support functions which may include: phones, copy/scanning, typing correspondence and reports, sorting and distributing mail, greeting visitors, ordering office supplies, and fax distribution. Qualifications: Education and Experience * High School Diploma or G.E.D. Experience in customer service or office environment. Some college in relevant field is preferred. Or the equivalent combination of education, training and experience. Required Knowledge * Bilingual (English/Spanish) * Excel * General knowledge of office procedures. * General knowledge of regulatory and contract requirements in area of specialty. Preferred Experience * Health plans, benefits, or insurance * Billing * PeopleSoft Skills & Abilities * Ability to operate office equipment, a personal computer and related software applications including word processing and spreadsheet applications. * Ability to type with sufficient speed and accuracy to perform job functions as required. * Ability to maintain confidentiality of information. * Ability to maintain effective working relationships and customer service. * Demonstrated written and verbal communication skills. * Ability to perform mathematical calculations to include additions, multiplication, subtraction, division, percentages and decimals. * Ability to prioritize work and meet deadlines in fast-paced production environment. * Demonstrated organizational and problem-solving skills. * Detail oriented. Physical Demands - Employees may occasionally experience the following physical demands for extended periods of time: * Frequent telephone usage * Sitting * Viewing computer monitor * Keyboarding and finger dexterity for sorting/filing Work Environment Work is performed in a normal business office environment in-person in West Sacramento, CA. For Internal Candidates: * No disciplinary action during the past 6 months. * Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR. * You must upload a resume and answer all application questions.
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