Health Unit Assistant-N5
US-IA-Des Moines
careers
Req #: 179551
Type: Full Time Benefits
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Overview: Combination of 8 + 12 hour shifts with every 3rd weekend rotation 6:45am-7:15pm 10:45am-7:15pm The Health Unit Assistant plays a key role in keeping our healthcare unit running smoothly. We're looking for someone who brings strong communication skills, attention to detail, and the ability to stay organized in a fast paced environment. As a central point of contact for staff, patients, families, and other departments, the HUA supports daily operations by managing administrative tasks, assisting with patient flow, and helping coordinate unit activities. This role is essential to creating an efficient, supportive, and well connected care environment. If you enjoy being the go to person who keeps everything moving, this position offers a meaningful opportunity to make an impact every day! Responsibilities: * Welcome and assist patients, visitors, and staff with professionalism and courtesy * Answer and route phone calls and unit communications promptly and accurately * Update and maintain patient records in the EHR system in line with privacy and documentation standards * Support patient flow by coordinating admissions, transfers, and discharges with nursing and admitting teams * Assist with scheduling tests, procedures, and followup appointments * Communicate effectively with multidisciplinary team members to support safe, efficient patient care * Handle information with discretion and maintain a professional presence confidential Qualifications: Education: High school graduate or equivalent. Experience: 1 year of previous clerical, customer service or other experience in healthcare setting required. Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office - basic computer skills. Customer/patient focused.
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