Health Unit Assistant-N3
US-IA-Des Moines
careers
Req #: 180295
Type: Part Time Benefits
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Overview: The Health Unit Assistant (HUA) provides essential administrative and clerical support to ensure smooth operations within a healthcare unit. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. The HUA serves as a central point of contact for staff, patients, families, and other departments, assisting with administrative functions, patient flow, and assisting with unit activities. Responsibilities: * Welcome and assist patients, visitors, and staff with professionalism and courtesy. * Answer and direct phone calls and unit communications promptly and accurately. * Manage multiple tasks and requests efficiently while maintaining accuracy and attention to detail. * Update and maintain patient records in the electronic health record (EHR) system in accordance with documentation and privacy standards. * Support patient flow by coordinating admissions, transfers, and discharges in collaboration with nursing and admitting staff. * Assist with scheduling diagnostic tests, procedures, and follow-up appointments as directed. * Communicate clearly and effectively with multidisciplinary team members to support patient care and safety. * Handle sensitive and confidential information with discretion and maintain a professional demeanor at all times. * Assists with orienting new staff to the role * Maintain office equipment and supplies as directed. * Perform additional clerical and support duties as assigned. Qualifications: Education: High School Diploma or equivalent. Experience: 1 year of previous clerical, customer service or other experience in healthcare setting required. License(s)/Certification(s): Valid driver's license when driving any vehicle for work-related reasons. Knowledge/Skills/Abilities: Writes, reads, comprehends, and speaks fluent English. Multicultural Sensitivity. Microsoft Office-basic computer skills. Customer/Patient focus. Critical thinking skills using independent judgement in making decisions
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