Health Unit Assistant-Mother/Baby

				Overview:

The Health Unit Assistant (HUA) provides essential administrative and clerical support to ensure smooth operations within a healthcare unit. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. The HUA serves as a central point of contact for staff, patients, families, and other departments, assisting with administrative functions, patient flow, and assisting with unit activities. 

Responsibilities:

* Welcome and assist patients, visitors, and staff with professionalism and courtesy.  
* Answer and direct phone calls and unit communications promptly and accurately.  
* Manage multiple tasks and requests efficiently while maintaining accuracy and attention to detail.  
* Update and maintain patient records in the electronic health record (EHR) system in accordance with documentation and privacy standards.  
* Support patient flow by coordinating admissions, transfers, and discharges in collaboration with nursing and admitting staff.  
* Assist with scheduling diagnostic tests, procedures, and follow-up appointments as directed.  
* Communicate clearly and effectively with multidisciplinary team members to support patient care and safety.  
* Handle sensitive and confidential information with discretion and maintain a professional demeanor at all times.  
* Assists with orienting new staff to the role  
* Maintain office equipment and supplies as directed. 
* Perform additional clerical and support duties as assigned. 

Qualifications:

Education: High school graduate or equivalent.

Experience: 1 year of previous clerical, customer service or other experience in healthcare setting required.

Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office - basic computer skills. Customer/patient focused.
			

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UnityPoint Health