Outreach and Engagement Specialist
US-NM-Albuquerque
Careers (External)
Req #: 47866
Type: Full Time
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Overview: Now hiring a Outreach and Engagement Specialist This position is responsible for supporting outreach and engagement activities, that include connecting with members to complete Health Risk Assessments and other needed services that support improved health outcomes. This position works in collaboration with Clinical Operations and Population Health to help support members with their health needs and social determinants of health. Supports the Centralized Outreach and Engagement model for the Center of Excellence. How you belong matters here. We value our employees' differences and find strength in the diversity of our team and community. At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members. Why Join Us * Full Time - Exempt: No * Job is based at Rev Hugh Cooper Admin Center * Work hours: Weekday Schedule Monday-Friday * Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees. Responsibilities: * *Engage in both inbound and outbound communications with members across all lines of business, providing guidance and support related to care coordination, housing, food access, transportation, and other essential services. *Identify and notify the care coordination team of member needs that require services from community-based agencies. *Educate members on PHP and community-based programs to enhance their understanding of available healthcare services and resources. *Conduct outreach to new Medicaid members, including the DSNP population, to facilitate the completion of HRAs and coordinate CNA appointments with Care Coordination. *Assist members in navigating healthcare services and providing relevant resources to meet their specific healthcare needs. *Encourage and motivate members to become active participants in managing their health and wellness. *Accurately document all member interactions, services provided, and outcomes within internal systems to ensure proper tracking and reporting. *Manage and maintain outreach-related information, ensuring data integrity and accessibility for leadership and reporting agencies. *Process, respond to, and track intake forms and referrals while adhering to established regulatory requirements and organizational protocols. *Assist in the development and implementation of outreach strategies to maximize member engagement. *Conduct follow-up outreach to ensure members successfully connect with recommended services and programs. *Perform additional duties and projects as assigned to support outreach and engagement initiatives. Qualifications: * High School Diploma or GED required. * 1 year of healthcare experience required * Call center experience preferred * Knowledge of related medical terminology * Bilingual-Spanish/English preferred
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