Health Information Manager
US-TN-Rogersville
Careers (External)
Req #: 22943
Type: Full-Time
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Overview: Assist in maintaining residents' medical records in accordance with facility policies and with state and federal regulations; Serve as the designated Compliance Liaison for the facility. Responsibilities: * Meet the physical and sensory requirements stated below and be able to work in the environment described. * Exhibit positive customer service both to internal and external customers. * Identify and participate in process improvement initiatives that improve customer experience, enhance workflow, and/or improve the work environment. * Other special projects and duties, as assigned. Health Information Oversight * Manage all aspects of medical records throughout its lifecycle, including admission through discharge, and retention in long-term storage where applicable. Ensure accuracy, timeliness, completeness, security, and regulatory compliance. * Upload paper-based patient records to the electronic chart promptly upon receipt. * Maintain organized auxiliary clinical and administrative records in compliance with company retention policy to support legal discovery, reporting, and internal reference. * Manage long-term storage of paper documents by labeling and preparing files, and sending records to offsite storage, in accordance with retention schedules. Assist in locating information housed in long- term storage, and place orders to retrieve requested information as needed. * Follow up with hospitals and external providers to obtain documentation after transfers or appointments, ensuring timely inclusion in the patient chart. * Track and follow up on physician visits to ensure regulatory compliance; obtain missing visit notes from providers and escalate delays to facility management for resolution. * Conduct routine audits to verify required documentation; present findings in daily morning meetings, follow up on deficiencies, and integrate results into QAPI reporting. * Coordinate all record requests by forwarding to facility management within 24 hours of receipt and communicating with requestors as needed. * Respond to approved medical record requests by retrieving and releasing records in accordance with company policy and confidentiality standards. * Serve as a subject matter expert for staff and leadership on standards and regulations related to health information management. Compliance Liaison Duties * Act as Compliance Liaison for facility * Assist, when requested, in the: - Annual Compliance risk assessment process by reminding stakeholders to complete the annual survey; - Completion of annual Compliance education by reminding stakeholders of the due date; - Periodic distribution of the code of conduct and compliance policies; - Monthly distribution of Compliance Newsletter and Compliance Tips to stakeholders; - Compliance investigations, by escalating allegations of violations of the Code of Conduct or policies to the compliance office; * Function as a communication channel to and from the compliance office and assist compliance officer with addressing compliance questions. Qualifications: * Associates degree or higher in Health Information Management, Healthcare Administration, or related field from an accredited college is required. Extensive experience in Health Information may be considered in lieu of a degree. * Registered Health Information Technician or Administrator (RHIT or RHIA) credential is preferred. * Minimum of two years (2) experience in a health care facility required; Skilled nursing facility or other long-term care setting with Health Information Management experience is preferred. * Knowledge of legal, ethical, and professional practice standards as they apply to Health Information Management. * Knowledge of medical terminology, anatomy and physiology, and regulatory requirements. * Possess strong analytical, critical thinking, and problem-solving skills. * Demonstrate intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook; Experience with EMR and/or MatrixCare preferred. * Highest level of professionalism and personal integrity with the ability to use independent judgement and maintain confidentiality.
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