Head of Credit and Collections
US-CO-Englewood
Attract-careers2
Req #: 95706
Type: Fulltime-Regular
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Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: Candidates must be willing to participate in at least one in-person interview. This leadership role is critical for managing financial risk and optimizing cash flow across all company brands. The Head of Credit and Collections will be responsible for defining and executing the strategic vision for customer credit policies and debt collection operations. This involves overseeing team development, managing external vendor relationships, and leveraging technology to ensure effective and compliant financial health management. Key Responsibilities: * Lead and develop teams overseeing all facets of customer credit, collections, and bad debt for all EchoStar brands (DISH, Sling, Boost) * Develop, implement, and govern credit policy strategy to manage customer credit risk and acquisition rules * Manage and optimize the relationship with third-party collection agencies and credit vendors, including vendor selection, performance monitoring, and contract negotiation * Design and implement internal procedures to manage customer delinquency, account suspension, and debt collection activities effectively * Manage and govern policies that support customer credit screening, collections offers, and debt arrangement plans * Support and manage departmental budgets related to credit risk and collections operations * Collaborate with technical partners to identify, propose, and implement strategic improvements to the various collections and credit risk management systems Qualifications: Education & Experience: * Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, and at least 5+ years of related experience, or equivalent combination of education and experience * 7+ years of leadership or supervisory experience * Experience with vendor relationships and management, process improvement, credit, delinquency, collections or bankruptcy; experience in the telecom, wireless, and/or the financial industry is a plus Skills and Qualifications: * Proven ability to build and lead high-performing teams in complex credit risk and collections * Demonstrated experience leading projects efficiently from conception through execution * Strong executive presence and ability to communicate persuasively across all audience levels including senior leadership * Deep knowledge of credit policy strategy and modeling minimizing risk while maximizing acquisition * Extensive experience in collections vendor management and familiarity with regulatory compliance like FCRA FDCPA * Extensive experience analyzing complex credit risk and collections data to drive effective strategies * Ability to identify potential business risks and offer well-thought-out solutions * Highly motivated, collaborative and organized with strong work ethic, integrity and ability to meet deadlines * Advanced skill and experience with Microsoft Office and Google Suite * Willingness to travel to collection partners up to 50% Visa sponsorship not available for this role
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