Head of Cash - Servicing
US-MI-Pontiac
United Wholesale Mortgage
Req #: 13852
Type: Regular Full-Time
Overview: Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi Responsibilities: * Lead and manage the Cash Servicing team, ensuring high performance and adherence to company and regulatory standards. * Develop and implement strategies to effectively manage cash operations, including payment processing, escrow management, and reconciliation. * Oversee the development and execution of policies and procedures to ensure compliance with federal, state, and local regulations. * Collaborate with cross-functional teams, including finance, accounting, compliance, and customer service, to ensure seamless cash servicing operations. * Monitor and analyze key performance indicators, reporting on the performance of cash operations and identifying areas for improvement. * Drive continuous improvement initiatives to enhance operational efficiency, accuracy, and overall portfolio performance. * Serve as the primary point of contact for escalated issues related to cash servicing, providing expert guidance and resolution. * Stay abreast of industry trends, regulatory changes, and best practices to ensure the company remains at the forefront of the mortgage servicing industry. * Foster a culture of excellence, teamwork, and continuous learning within the Cash Servicing team Qualifications: * Bachelor's degree in Finance, Accounting, Business Administration, or a related field. MBA or advanced degree preferred or a minimum of 10 years of experience in mortgage servicing, with at least 5 years in a senior leadership role managing cash operations or similar portfolios. * In-depth knowledge of mortgage servicing regulations and cash management practices. * Proven track record in managing and optimizing cash operations, including payment processing, escrow management, and reconciliation. * Strong analytical skills and the ability to interpret and act upon complex data and metrics. * Excellent leadership and team management skills, with a demonstrated ability to inspire and develop high-performing teams. * Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders. * Strong problem-solving skills and the ability to navigate challenging and ambiguous situations. * Proficiency in mortgage servicing software and technology platforms.
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