Responsibilities:
The HR Shared Services Specialist provides a wide range of services in support of the HR Operations function and overall HR Service Delivery Model. This role manages critical team member lifecycle processes-such as onboarding, orientation, internal mobility, relocation, offboarding, and compensation actions-while collaborating with HR Business Partners, COEs, managers, vendors, and team members. The Specialist delivers exceptional customer service, efficient request handling, and subject matter expertise for supported processes.
Location: Dallas, TX
Qualifications:
Key Responsibilities
* HR Service & Case Management
* Serve as the first point of contact for HR-related inquiries via calls and case management systems.
* Provide timely, accurate, and consistent resolution of inquiries related to HR policies, payroll, benefits, and general HR matters.
* Ensure proper escalation and warm handoffs for unresolved or complex issues while maintaining exceptional customer service.
* Document all HR transactions, including hires, terminations, promotions, and status changes.
* Team Member Lifecycle Management
* Oversee core HR lifecycle activities: onboarding, job transfers, compensation changes, offboarding, and position management.
* Process HR transactions in alignment with company policies and procedures.
* Maintain accuracy and integrity of team member data within HR systems.
* Collaboration & Cross-Functional Support
* Partner with COEs to assist team members with benefits enrollment, payroll inquiries, tax withholdings, and direct deposit setup.
* Work with Payroll to resolve processing errors and discrepancies.
* Development & Performance Support
* Use the Performance Development System (PDS) to support evaluation, planning, and goal execution.
* Promote widespread adoption of PDS and help strengthen the company's performance culture.
* Use the Career Development System (CDS) to identify training needs and support internal career development through curated learning programs.
* Compliance & Data Integrity
* Maintain confidentiality and uphold data privacy standards in accordance with federal, state, and local labor laws.
* Ensure accurate and compliant documentation and record-keeping for all team member information.
* Continuous Improvement
* Identify and recommend opportunities for process improvement and workflow optimization to enhance efficiency and service quality.
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