HR Operations Supervisor
US-CO-Englewood
Attract-careers1
Req #: 97009
Type: Fulltime-Regular
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Overview: In Human Resources, we collaborate with the innovators who drive DISH's creative ambition. From recognizing and fostering the development of our company's talent to navigating an ever-changing business landscape, our HR team drives positive change for both the company and our team members interested in growing their careers at DISH. Responsibilities: As the HR Operations Supervisor at EchoStar, you will lead a team to enhance the employee experience by elevating HR Operations to new standards of excellence. Your role includes overseeing a team that handles inquiries on EchoStar guidelines, benefits, leaves, immigration, HRIS, and retirement plans, while providing clear escalation paths and expectations. You will harmonize HR processes to ensure a consistent experience, collaborate with Centers of Excellence (COEs) to drive process improvements, and resolve complex challenges to enhance efficiency and employee satisfaction. Key Responsibilities: * Deliver Support for Moments that Matter: Handle employee interactions with care, empathy, and professionalism; every touchpoint will reflect your commitment to enhancing the employee experience * Collaborate: Partner with cross-functional teams to streamline HR processes * Ensure Compliance: Ensure adherence to federal, state, and local regulations, as well as company policy * Lead with Passion: Guide, mentor, and energize a team of HR Operations Associates; your dynamic leadership will empower them to deliver outstanding service * Drive Excellence: Conduct regular one-on-one check-ins, quality reviews, and performance evaluations to foster team growth and deliver outstanding service * Create a Culture of Continuous Improvement: Develop personalized growth plans and encourage innovation within your team; always seek ways to refine processes and leverage technology to enhance the HR journey for employees * Elevate the Employee Experience: Act as a subject matter expert for complex HR inquiries and cases * Foster Seamless Communication: Organize and lead team meetings to keep everyone aligned and informed Qualifications: Education and Experience: * Bachelor's degree preferred, or equivalent combination of education and experience * 3-5+ years of progressively responsible Human Resources experience * Experience across multiple HR disciplines preferred (i.e. Compensation, Talent Acquisition, Investigations, Leave of Absence, HR Operations, Compliance, Generalist work, etc.) * 3+ years of experience providing HR support for large organizations (approximately 5000+ employees) * 3+ years of experience managing people * Experience supporting multiple employee types and multiple lines of business (i.e operations, entry-level, professional, technology, etc.) * Experience working in an entrepreneurial culture as well as a larger, established company desired Skills and Qualifications: * Proven track record or building business acumen and applying business knowledge to problem solving and making recommendations to leadership * Ability to build strong relationships with employees, people managers and teams in order understand team dynamics, become a trusted partner, and use influence with stakeholders * Experience in coaching and advising employees at multiple levels from front-line hourly employees to executives * Ability to stand firm and remain committed when necessary and facilitate understanding when difficult decisions must be made and executed * Adept at handling multiple competing priorities and duties in a fast-paced, results-driven, rapidly changing environment - with minimal daily oversight * Ability to identify trends in data and/or observations, and is comfortable at informing and partnering with appropriate stakeholders to make recommendations based on trends * A strong commitment to maintaining confidentiality and handling sensitive information with the utmost care Visa sponsorship not available for this role
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