HR Operations Associate
US-CO-Englewood
Attract-careers1
Req #: 97548
Type: Fulltime-Regular
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Overview: In Human Resources, we collaborate with the innovators who drive DISH's creative ambition. From recognizing and fostering the development of our company's talent to navigating an ever-changing business landscape, our HR team drives positive change for both the company and our team members interested in growing their careers at DISH. Responsibilities: The HR Operations Associate serves as the first point of contact for all employees and managers, setting the stage for "moments that matter" and ensuring employees feel valued. The HR Operations Associate responds to employee inquiries on topics including but not limited to DISH guidelines, benefits plan and enrollment, paid time off, employee communications, COBRA, and retirement plans. The HR Operations Associate is dedicated to providing empathic and personalized interactions, ensuring that each employee feels understood and supported during their moments of need. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job, in accordance with the ADA and applicable state/local law. The essential functions of this position include, but are not limited to, the following tasks and duties performed in this role. Key Responsibilities: * Support team members' various HR inquiries by providing a prompt and concise answer to all inquiries with a "one-touch" resolution * Help guide employees through self-service options via the HRCM tool * Connect with DISH employees by providing an individualized experience based on their unique needs and situations * Be an employee advocate by actively listening to employee concerns, understanding their needs, and ensuring their voices are heard. Raise issues to appropriate internal teams such as HRBPs, Generalists, payroll, and leadership to address and resolve gaps in the employee experience, irrespective of where they occur in the journey * Proactively identify potential issues and work collaboratively with internal teams to develop solutions that improve processes and enhance the employee experience * Listen and identify employee needs by taking a proactive approach to maintain a positive employee experience * Elevate issues when processes don't work as intended, ensuring that they are addressed promptly and effectively * Respond to employee inquiries in a timely and efficient manner via phone, email, service tickets, and chat applications * Assist with daily tasks on a rotational basis or as needed * Be an ambassador for the DISH Way Qualifications: Education and Experience: * 1+ years in HR operations, service delivery model, customer service, or employee service center * Associate's Degree or higher preferred, or an equivalent combination of education and experience Skills and Qualifications: * Read, interpret, and explain complex HR policies including federal, state, and local guidelines * Write routine reports and business correspondence * Speak effectively with employees of the organization, whether individually or in groups * Proficiency with the Google Suite, Microsoft Excel, and Microsoft Word * Effectively interact with all levels of organizational staff and company personnel * Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills * Meet all of DISH's performance expectations, including but not limited to satisfying all applicable metrics, productivity standards, goals, and proficiencies related to overall performance * Bilingual a plus Visa sponsorship not available for this role
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