HR Contact Center Representative
US-KY-ERLANGER
commonspirit_careers
Req #: 461087
Type: Day
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Overview: Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system. Responsibilities: *This is a remote opportunity Start date will be May 11th, 2026. 6 Week mandatory training. As a HR Contact Center Representative, you will provide critical support and expert assistance to employees and managers, serving as the first point of contact for a wide range of human resources inquiries. Every day you will expertly address questions regarding benefits, policies, and payroll, troubleshoot HR system issues, guide individuals through processes, and meticulously document each interaction, ensuring accurate and timely resolutions. To be successful, you will demonstrate outstanding communication skills, strong problem-solving abilities, and a professional, empathetic demeanor, contributing to an efficient and supportive HR experience for all. * Professionally and accurately responds to written (case management system and live chat) and oral (phone calls) inquiries from employees, retirees, and family members regarding HR and payroll questions, concerns, and status updates/changes. * Accurately documents detailed information regarding interactions when required within the case management system. * Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures. Meets or exceeds key performance indicators of the role. * Escalates complex cases, in accordance with and as defined by EmployeeCentral Contact Center practice, with appropriate and complete documentation on work performed to date. * Interfaces with internal and external resources to furnish or obtain information with the goal of first call resolution. * Coaches employees, retirees, and families on how to use the Human Resources and Payroll self-service technology and makes referrals to outside vendors or other resources as appropriate. Qualifications: Required * High School Graduate High School diploma and 1-2 years of customer service work experience, preferably in a human resources contact center environment, upon hire and Preferred * Bachelors Other Bachelor's degree in business, human resources, or professional certification such as CPP, CEBS, PHR , upon hire * Certified Employee Benefits Specialist, upon hire * Professional in Human Resources, upon hire
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