HOTEL FRONT DESK CLERK
US-LA-Bossier City
Careers (PNG Apply)
Req #: 122752
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: General Accountabilities: * Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times. * Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. * Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. * Handles guest problems or complaints in a courteous and professional manner. * Maintains knowledge of hotel, casino, outlet, and community events. * Answers, records, and processes all guest calls, messages, requests, questions, and concerns. * Contact appropriate individuals or departments as necessary to resolve customer's requests. * Reviews memos and documents pertinent information. * Recruit's assistance of hotel manager in unique situations. Qualifications: Qualifications: * Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service position required. * Computer literate with capability in Microsoft office * Strong decision making and problem-solving skills. * Meticulous attention to detail. * Excels both independently and as a member of a team.
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