HOST 2 - Part-Time
US-IL-Joliet
Careers (PNG Apply)
Req #: 129602
Type: Regular Part-Time
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Overview:
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Responsibilities:
* Performs duties to greet and seat guests, takes reservations, and assists guests with special needs.
* Reviews current guest seating assignments and seats new guests according to seating system in each station.
* Anticipates guests coming in and has this information before greeting each guest.
* Greets guests by name whenever possible, makes guest feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table.
* Inputs necessary date into seating system and adheres to seating system recommendations.
* Assists staff in duties as requested.
* Assists guest with special requests or needs.
* Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments.
* Ensures menus are clean and contain appropriate panels and information.
* Ensures light levels, music levels, and temperature levels are perfect and adjusts accordingly.
* Offers a sincere send off to each guest ("Good night, thank you for coming in,""Good luck") and welcomes them back ("Come back soon").
* Other duties as assigned.
Qualifications:
* Equivalent to a High School education with knowledge of food service is preferred.
* Must understand and speak the English language fluently.
* Strong customer service experience, ability to work as part of a team.
* Ability to multi-task.
* Ability to stand for long periods of time.
* Ability to work evenings, weekends and holidays as business needs dictate.
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