Guest Services Telephone Operator
US-SC-Hilton Head Island
Omni Hotels Management Corporation
Req #: 126252
Type: Hilton Head Island Resort
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Overview: Omni Hilton Head is seeking a Guest Services Telephone Operator to be the warm and welcoming voice of our resort. In this vital role, you will create a positive first impression by promptly answering calls, connecting guests and associates to the right resources, and delivering exceptional service with efficiency, professionalism, and care-upholding the high standards that define the Omni experience. Responsibilities: Essential Functions: * Professionally answer and operate the PBX console. * Promptly direct incoming calls to the appropriate team members or departments. * Provide courteous assistance to all guests and associates. * Respond to inquiries through the Omni Prompt Response Help Line. * Schedule and deliver accurate wake-up calls. Tools & Equipment: * Telephone and console * Computer and keyboard * Pen/pencil, file folders, filing cabinet * Photocopier, printer, and fax machine Working Environment: * Indoor office environment within the hotel, operating under normal office conditions. Qualifications: * Proficiency in spoken and written English required. * Previous customer service or hospitality experience preferred. * Strong communication and active listening skills. * Ability to multitask in a fast-paced environment. * Comfortable using telephones, computers, and related office equipment. * Professional, friendly, and courteous demeanor when interacting with guests and associates. * Flexible schedule, including evenings, weekends, and holidays.
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