Guest Services Supervisor

				Overview:

To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs.

Our  team members enjoy a wealth of benefits and perks, including:

* Comprehensive healthcare coverage with options for medical, dental, and vision plans.
* Paid time off for relaxation and rejuvenation.
* Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
* A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
* Complementary Golf, Skiing and Riding.
* Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
* Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Responsibilities:

* Maintain the Activity Concierge Desk as the information hub for guests of the resort
* Assist in creating and implementing an ongoing training program that will include experiencing Resort dining outlets and activities
* Implement MOS training monthly to ensure our associates are delivering the best guest experience possible
* Attended, Resume and Activities & Events meetings weekly in order to stay well informed of what is happing at the Resort and find out specific VIP and group needs ie, amenities, lift tickets, etc. 
* Create staff schedules and maintain payroll based on occupancy
* Administer the departments payroll 
* Maintain communication with all departments at the Resort
* Assure coverage of the Activity Concierge Desk at all times
* Assure the Activity Concierge Desk is stocked completely with the appropriate resort collateral (i.e. brochures, trail maps, etc.)
* Maintain a library of regional information (i.e. directions, dining options, etc.)
* Remain aware of resort dining schedules, events, etc. and be sure staff is kept up to date on all pertinent information

Qualifications:

* High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education. 
* Must have excellent interpersonal skills.
* Must provide excellent service to internal and external customers.
* Must have excellent oral and written communication skills. 
* Must be attentive to detail.
* Must have excellent computer skills.
* Must be pleasant and friendly. 
* Must be available to work flexible hours to include nights, weekends, and holidays.
* Candidate must be able to successfully pass a pre-employment drug screening.
* Must have a valid driver's license and an excellent driving record.
* Must be available for scheduling based on business demands to include nights, weekends, and holidays.

Omni Hotels and Resorts is an equal opportunity employer.
			

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Omni Hotels Management Corporation

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