Guest Services Manager

				Overview:

The Guest Services Manager creates a 4 diamond experience from guest arrival on the front drive to their departure.

Responsibilities:

* Conduct staff Training as needed.
* Write out weekly department schedule.
* Coordination of the front drive and transportation on the front drive.
* Conduct payroll for associates in the department.
* Manages bell, door and concierge staff.
* Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
* Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.

Qualifications:

* Must have at least 2 years of supervisory experience and front desk hotel experience.
* Must be able to work in a fast paced environment and resolve issues on the spot.
* Must have excellent interpersonal and communication skills.
* Must be available for scheduling based on business demands to include weekends and holidays
* Must be able to work a 50 hour work week.
* Must have a valid driver's license and an excellent driving record.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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