Guest Services Assistant Department Manager PM
US-WI-Appleton
Careers
Req #: 48476
Type: Full-Time
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Overview: Join our Festival Foods team as a Guest Services Assistant Manager - PM! Job Title: Guest Services Assistant Department Manager-PM FLSA Status: Hourly/Non-Exempt Reports to: Guest Services Manager At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager-PM, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth afternoon and evening operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you! Responsibilities: What You'll Do: As a Guest Services Assistant Department Manager-PM at Festival Foods, your responsibilities will include: * Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. * Uphold Company Culture: Reinforce Festival Foods values throughout the store, ensuring an exceptional guest experience by leading the team during afternoon and evening shifts. * Drive Guest Service Excellence: Set clear performance expectations, guiding associates to deliver outstanding customer service daily. * Support Team Growth: Assist in the development and supervision of Guest Services associates, including facilitating Bagger training and fostering a productive, customer-focused environment. * Optimize Operations: Oversee department productivity and labor, aligning staffing levels to meet business needs and achieve target goals. * Ensure Safety & Compliance: Maintain loss prevention (asset protection) policies and enforce safety programs to create a secure work environment. * Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. * Collaborate with the Team: Perform other duties as assigned. What We're Looking For: To succeed as a Festival Foods Guest Services Assistant Department Manager-PM you should have: * Relevant Experience: High school education or equivalent experience, with at least 1 year in grocery and 6 months in ag leadership role like Customer Service Representative. * Strong Decision-Making Skills: A solid understanding of customer service operations, with the ability to make timely and effective decisions. * Excellent Interpersonal Skills: Ability to communicate effectively with guests and associates while managing a diverse team in a fast-paced environment. * Organizational Skills: Strong organizational, oral, and written communication skills, with the capacity to lead, educate, and train others. * Safety Awareness: A thorough understanding of all safety policies, with the ability to apply on-the-job safety training to recognize and address safety hazards. Physical Demands and Work Environment: The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. * This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift product. Requires the ability to perform repetitive tasks for prolonged periods of time. * Working conditions consist primarily of a temperature-controlled environment. The ability to work outside assisting guests, monitoring associates and conditions for short periods of time is necessary. Work Schedule: The Guest Services Assistant Department Manager-PM is a full-time, hourly position. Your schedule will include, afternoons, night shifts, weekends, and holidays to meet the needs of our guests. Front End Qualifications: Job Title: Guest Services Assistant Manager - PM Status: Hourly Reports To: Guest Services Manager Responsible for assisting the Guest Services Manager in leading the total guest service operations, specifically during the afternoon and evening hours. ESSENTIAL DUTIES AND RESPONSIBILITIES * Maintain Festival Foods culture within the store * Reinforces customer service and performance expectation to ensure execution of a great experience for associates and guests on a daily basis * Responsible for assisting in developing associates * Supervise all associates within the Guest Services Department * Facilitates Bagger Training * Assists in managing department productivity and labor daily to meet the need of the business while achieving target goals * Ensure that all loss prevention policies and procedures are in effect at all times * Responsible for maintaining all safety programs to ensure a safe work environment * Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. * Perform other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High School Education or equivalent combination of education and experience * 1-year Grocery experience preferred with 6 months in a Customer Service Representative or equivalent leadership position * Knowledge of customer service operations and must be able to make timely and effective decisions * Ability to deal tactfully and effectively with guests and all associates * Strong organizational, oral, and written communication skills and the ability to lead a diverse team in a fast-paced environment * Strong teamwork skills with the desire and ability to educate and train others * Thorough understanding of all safety requirements and company safety policies * Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises * Must be available to work 3-4 evenings each week (typically 12pm-8pm) PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. * This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift product. Requires the ability to perform repetitive tasks for prolonged periods of time. * Working conditions consist primarily of a temperature-controlled environment. The ability to work outside assisting guests, monitoring associates and conditions for short periods of time is necessary. WORK SCHEDULE The Guest Services Assistant Manager - PM is a full time hourly position.
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