Guest Services Agent

				Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

* Greet and welcome all guests approaching the Front Desk in accordance with Forbes Hotel standards.
* Handle check-ins and checkouts in a friendly, efficient and courteous manner.
* Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
* Review Front Office log and Trace File daily.
* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
* Follow all cash handling and credit policies.
* Be familiar with all in-house groups.
* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
* Have knowledge of emergency procedures and assist as needed.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Balance and prepare individual paperwork for closing of shift according to hotel standards.
* Maintain and market promotions and guest programs.
* Perform other duties as requested by management.

Qualifications:

* Experience in a hotel or a related field preferred.
* High School diploma or equivalent required.
* Computer experience required.
* Customer Services experience preferred.
* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
* Maintain a warm and friendly demeanor at all times.
			

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Highgate Hotels

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