Guest Service Desk Clerk
US-WI-Kimberly
Careers
Req #: 48471
Type: Part-Time
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Overview: Join our Festival Foods team as a Guest Services Clerk! Job Title: Guest Service Desk Clerk FLSA Status: Hourly Reports to: Guest Services Manager Responsibilities: What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner-whether in-person, by phone, or electronically. * Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales. * Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources. * Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm. * Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers. * Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. * Collaborate with the Team: Perform other duties as assigned. What We're Looking For: To succeed as a Festival Foods Guest Services Clerk, you should have: * Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days. * Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills. * Attention to Detail: The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks. * Communication Skills: Ability to communicate effectively with both guests and associates. * Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services. * Teamwork: Strong communication and collaboration skills, with an interest in supporting your team's success. Physical Demands and Work Environment: The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment * Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above * Ability to work varied hours/days, including nights, weekends, and holidays, as needed Work Schedule: The Guest Services Clerk is an hourly position, with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability. This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment at Festival Foods. Qualifications: ESSENTIAL DUTIES AND RESPONSIBILITIES * Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly * Responds to guest inquiries regarding offers, promotions, and events * Adopts the guidelines established by Festival to resolve the complaints from guest * Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers * Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met * Records details of comments, inquiries, complaints, and actions taken * Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity * Performs guest verifications, processing orders, applications, forms, and requests * Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales * Directs unresolved issues and requests to the appropriate designated resource * Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service * Performs other duties as assigned * Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm * Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days * Ability to process information/merchandise through register system * Ability to communicate with associates and guests * Ability to read, count, and write accurately * Ability to operate all equipment necessary to perform the job * Knowledge of wide range of goods and services of Festival * Ability to deal with multiple projects simultaneously * Strong communication, interpersonal, and guest service skills * Should have sound practical judgment of priorities * Interest in helping and working with guests PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment * Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above * Ability to work varied hours/days, including nights, weekends, and holidays, as needed WORK SCHEDULE The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability.
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