Guest Service Agent

				Overview:

To provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities:

*  Be fully acquainted with the different points of interest.
* Assist in arranging for restaurant Reservations and transportation as required by our guests.
* Ensure that the public areas (lobby) is maintained, clean and tidy by partnering with Housekeeping Department.
* Accept other special duties as required by management.
* Interact with other departments to ensure that guests needs are satisfied.
* Follow-up with guests once hotel departments to see that problems are resolved.
* Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
* To proactively work to seek out ways in which to improve the hotel experience for our guests.
* Handling of special requests i.e. flowers, packages, rental cars, luggage assistance, etc.

* All other duties as requested by management

* Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.

Qualifications:

* Excellent customer service skills
* Must have strong communication, presentation, training and organizational skills
* Maintain a professional business appearance, attitude and performance
* Must be able to work a flexible schedule including, AM & PM shift, weekends and holidays
* Candidates must be able to speak fluent English

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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