Guest Experience Associate
US-MI-Pontiac
United Wholesale Mortgage
Req #: 14183
Type: Regular Full-Time
Overview: Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi Responsibilities: * Daily greeting and supporting clients upon arrival and departure from UWM * Assisting clients during check-in on all campuses * Assisting clients during breaks from class with any questions and directions * Assisting clients during lunch, UWM team meetups, and Mix n Mingle * Conducting multiple client tours * Preparing t-shirts and any supplies for Success Track classes * Responsible for the physical setup of training spaces, which may include ensuring the presence of video setup and any handout documentation * Assisting the rest of the coordinator team with other tasks * Any additional tasks that arise during visits Qualifications: Must Have Qualifications: * 9 months minimum in hospitality, event management, or client service role * Excellent client service skills and ability to effectively communicate across departments * Excellent organization skills and ability to manage time effectively to meet often short deadlines and tasks * Ability to communicate professionally to internal and external clients by phone, email, and in person * Always have a client service focused and YES mentality * Ability to maintain and show a very positive attitude and demeanor in stressful situations * Ability to work professionally and effectively with our leaders at multiple levels * Proven problem-solving skills to help benefit team and company goals * Ability to successfully manage multiple concurrent tasks as well as routinely prioritize among multiple tasks daily and weekly * Ability to work independently after direction from leadership, as well as work closely with all Sales Leadership and Account Executives * Computer skills, including Microsoft Outlook, Word, and Excel * High School Diploma Nice to Have Qualifications: * Experience in a client facing role * Experience with the Airtable Platform
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