Group Rooms Coordinator | Reservations | Full Time

				Overview:

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department's day to day activities.

Responsibilities:

* Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
* Attend weekly group pick-up meetings
* Run group arrivals lists daily for future arrival dates, and no-show reports daily.
* Check for duplicate reservations - by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
* Check for group reservation errors - and contact caller of the reservation or group contact accordingly to obtain and verify information.
* Report to the Reservations Manager and the Director of Revenue Management.
* Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing - according to contract and email history.
* Complete Group Commission Report, after group's departure.
* Monitor room type availability daily.
* Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
* Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
* Complete competition rate analysis as needed.
* Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
* Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
* Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
* Assist in completing all fax and email reservations.
* Research outstanding Travel Agent Commissions for groups.
* Research and charge for all no-shows, cancelations, and deposits.

Qualifications:

* Knowledge of four-diamond / four-star customer service standards
* Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
* Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
* Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
* Proficient computer skills on Microsoft Office, Excel, and Word
* Excellent and professional communication skills
* Highly detailed, and able to maintain excellent organizational skills - while working in a fast pace environment.
* Ability to multi-task while working on up to 50-60 future groups.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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