Group Rooms Coordinator
US-TX-Fort Worth
Hourly
Req #: 69501
Type: Full-Time
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Overview: The Group Rooms Coordinator at The Crescent Hotel, Fort Worth, plays a vital role in supporting the Sales & Revenue team by working with our luxury urban resort's in-house groups, including conferences, retreats, social events, lodging and other groups as needed to support the sales managers as well as property operations and events teams. Responsibilities: Coordinate with group contacts to compile rooming list, and make necessary reservations Manage individual reservations and assist group guests in booking process Create booking links and manage group availability including communication with external reservation team Set up and confirm all group rooms billing pre and post stay Compile, distribute, and update group resumes Communicate with front office team all group rooms special requests and billing Communicate with leadership and reservations in identifying VIP reservations and welcome group amenities Attend weekly property operations, group resume & BEO meetings Attend pre-conference meetings with client(s) and management team members Assist with greeting clients upon arrival Produce accurate and timely reports that meet the needs of Sales and Revenue Leaders Qualifications: Passionate about hospitality sales and a minimum of 2 years of similar work experience, preferably in a luxury environment Experience with Microsoft Office products including Word and Excel. Outlook and opera cloud experience is preferred Previous experience providing service to others and providing administrative support in a team-oriented environment Excels at verbal and written communication and critical thinking to make quick decisions when assisting guests Flexible and driven to get the job done
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