Group Rooms Coordinator
US-TX-Dallas
Hourly
Req #: 79123
Type: Full-Time
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Overview: The Group RoomsCoordinator plays a vital role in supporting the Sales & Revenue team by working with our luxury urban resort's in-house groups, including conferences, retreats, social events, lodging and other groups as needed to support the sales managers as well as property operations and events teams. Responsibilities: * Coordinate with group contacts to compile rooming list, and make necessary reservations * Manage individual reservations and assist group guests in booking process * Create booking links and manage group availability including communication with external reservation team * Set up and confirm all group rooms billing pre and post stay * Compile, distribute, and update group resumes * Communicate with front office team all group rooms special requests and billing * Communicate with leadership and reservations in identifying VIP reservations and welcome group amenities * Attend weekly property operations, group resume & BEO meetings * Attend pre-conference meetings with client(s) and management team members * Answer all incoming calls promptly, in an attentive, courteous and efficient manner following company standards or service. * Answer guest inquiries about hotel services, facilities and hours of operation. * Manage all incoming reservations via phone, email, and online booking platforms. * Offer expert advice on room types, rates, and special packages. * Accurately input reservation details into the system, ensuring all information is correct. * Process advance deposit, and follow cash handling procedures. * Perform other duties as requested by management. Qualifications: * Passionate about hospitality sales and a minimum of 1 year of similar work experience, preferably in a luxury environment * Experience with Microsoft Office products including Word and Excel. Outlook and opera cloud experience is preferred * Previous experience providing service to others and providing administrative support in a team-oriented environment * Excels at verbal and written communication and critical thinking to make quick decisions when assisting guests * Flexible and driven to get the job done
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