Group Rooms Coordinator

				Overview:

Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.

Responsibilities:

* Maintain positive guest relations at all times.
* Able to perform job functions with attention to detail, speed and accuracy.
* Able to prioritize and organize work.
* Make / Change / Cancel reservations.
* Liaise with Sales Team and Convention Services in coordinating group bookings
* Handle mail / correspondence through both designated employee email, phone, and shared Reservations inbox.
* Process confirmations as needed.
* Enter/maintain Group blocks in the PMS system.
* Input group blocks in Opera within 72 hours of receipt following the LSOP on building group blocks.
* Audit the inventory reflected in FDC vs. Opera by room type and total number of rooms.
* Maintenance of group blocks to release room types not required as rooms pickup.
* Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume.
* Verification of the VIP, ETA, billing, arrival and departure dates, room types, other department-related concessions based upon group resumes prior to the weekly revenue meeting.
* Ensure that group blocks, group lists, group billing and cutoff dates are maintained.
* Process Rooming Lists accurately and in a timely manner.
* Check rooming list for accuracy.
* Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP's.
* Follow all Omni Credit Policies.
* Create customizable group weblinks, monitor and update as needed, and maintain the property's group weblink documentation system.
* Control suite inventory and specialty rooms according to suite request policy.
* Monitor group pickup and advise DORM if group should be re-forecasted.
* Report to the DORM any changes in group pickup that would affect selling strategies.
* Adhere to the selling strategies set by the DORM.
* Check Daily arrivals to ensure accurate reservations.
* Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings, Credit Meetings and Reservations Departmental meetings.

Qualifications:

* Minimum 6 months front office or reservations experience required. Experience in hotel operations in other areas (rooms, accounting, sales/marketing) of greater duration will be considered.
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
* Ability to accurately and efficiently input information into computer systems
* Ability to work cohesively with co-workers both within and outside of your department
* Must be able to analyze situations and make concise decisions that meet and exceed the expectations of the hotel. 
* Strong attention to detail is required to minimize reservation errors.
* Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions. 
* Developed computer proficiencies, OPERA and FDC experience a plus.
* Strong organizational skills with the ability to multi-task in a fast paced environment.
* Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
* Excellent customer service and problem solving skills.
* Must be able to work a variety of shifts, including weekends and holidays
* Must be able to sit for extended periods of time. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.  

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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