Group Rooms Controller
US-TX-Dallas
Omni Hotels Management Corporation
Req #: 122470
Type: Dallas
|
|||||||||||||
|
|||||||||||||
Overview: Oversee and meticulously manage the end-to-end Group Reservations process within the hotel reservation center, ensuring accuracy, efficiency, and exceptional service standards are maintained for all group bookings Responsibilities: * Accurately input all group reservations into the system within designated timeframes * Maximize room revenue by adhering to established selling guidelines * Maintain and update Group History Tracking forms for reference and reporting * Set up group routing instructions to ensure proper billing and service delivery * Review and manage rooming lists to eliminate duplicate entries * Respond promptly and professionally to guest calls and inquiries * Attend Pre-Convention Meetings as required to support group planning and execution * Collaborate across all hotel departments to ensure smooth group operations * Identify and communicate inventory issues to relevant teams in a timely manner * Maintain strong knowledge of hotel services, amenities, and ongoing events * Foster an efficient and professional work environment with open communication * Audit all convention resumes thoroughly prior to each group's arrival Qualifications: * Provide prompt and courteous responses to client inquiries and requests * Maintain proactive communication with internal team members to support seamless guest experiences * Demonstrate initiative by identifying and addressing areas of need without direct supervision Working Environment: * Primarily desk-based role requiring extended periods of seated work Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Share this job:
