Global Product Manager - Microsoft Managed Services
IN
careers
Req #: 26686
Type: Regular Full-Time
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Overview: SoftwareOne is in the middle of an exciting transformation journey, becoming one of the fastest-growing global platform, solution, and technology service providers. We offer a full suite of solutions to help organisations transform their technology landscape, and optimise their technology investments, in an increasingly software-defined and cloud-first world. Combining this with our legacy of being a trusted partner to >65,000 customers globally, means that our growth is only just beginning! Responsibilities: We are looking for a Microsoft Managed Services Product Manager to lead and manage the global portfolio of our Microsoft-based managed services. As part of our high-performing global team, you will play a crucial role in shaping the direction of our managed services offering, driving market-leading solutions, and helping our customers thrive in the digital world. Key Responsibilities: * Product Management & Strategy: Own and manage the end-to-end lifecycle of SoftwareONE's Microsoft Managed Services portfolio, from ideation through productisation, launch, and iteration. * Customer & Market Insights: Analyse customer needs and market trends to inform product development and continuously refine service offerings. * Service Development & Innovation: Lead the ideation and development of new services, ensuring they meet market demands and customer expectations across a variety of Microsoft solutions. * Stakeholder Collaboration: Work closely with internal stakeholders, including sales, delivery teams, and marketing, to ensure alignment and support the successful launch of new offerings. * Revenue & Profitability: Define and manage the commercial aspects of each service, ensuring profitable growth through cost management and market-driven pricing strategies. * Vendor & Partner Management: Collaborate with third-party vendors and partners to ensure the seamless integration of services and the development of joint offerings. * Global Team Leadership: Coordinate with global teams across regions to ensure consistency, quality, and scalability of services delivered to customers worldwide. Qualifications: * Experience: Multiple years' experience in product management, preferably in the Microsoft or managed services space. Strong understanding of Microsoft technologies, service delivery models, and licensing frameworks. * Leadership: Demonstrated ability to lead cross-functional teams, motivate indirect reports, and collaborate effectively across geographies and business units. * Strategic Thinking: Ability to define and execute product strategies that align with both customer needs and business goals, driving both innovation and profitability. * Customer-Focused: A passion for delivering customer-centric solutions, with experience gathering feedback and iterating based on customer insights. * Communication Skills: Strong written and verbal communication skills, with the ability to present to executive stakeholders and lead discussions with technical and non-technical teams. * Agility: Comfortable working in an agile environment, with the ability to pivot and adapt to changing market conditions and customer demands. If you're a strategic thinker with a passion for Microsoft solutions and managed services, and you're ready to take your career to the next level, we'd love to hear from you!
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