Global Human Resources Advisor
CO-Bogota
Hyland Software
Req #: 13008
Type: Regular Full Time
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Overview: As a Global HR Advisor, you will be a trusted partner to employees and managers across regions, delivering exceptional HR advisory, employee relations, and culture-building support. You'll help operationalize global HR programs, ensure compliance, provide talent solutions to complex problems, enrich our employee experience, and enable high-performance behaviors consistent with Hyland's values and growth ambitions. This role operates within a global ticketing queue, where timely triage, accurate complexity assessment, and adherence to key performance indicators (KPIs) and service level agreements (SLAs) are essential to delivering consistent and high-quality HR support. Responsibilities: 1. HR Advisory & Manager Enablement Serve as a trusted point of contact for employees and managers across multiple countries via a global ticketing system Triage incoming tickets assess complexity and prioritize resolution in alignment with SLAs and KPIs. Coach leaders on performance and talent management compensation engagement and team development to drive accountability and growth. Interpret and apply HR policies in alignment with Hyland's values culture and global compliance standards along with country-specific laws / regulations. Partner with HRBPs and COEs to bring consistency to global initiatives while adapting for local market needs. 2. Employee Relations & Compliance Manage employee relations cases through our global case management system with objectivity and speed. Conduct investigations document findings and make recommendations that balance risk fairness and business impact. Partner with Legal HRBPs and regional leaders to ensure compliance with local labor laws. 3. Operational Excellence & Continuous Improvement Coordinate end-to-end operational logistics for talent transformation programs and workforce transitions. Support and refine HR processes for efficiency scalability and positive employee experience. Identify opportunities to leverage AI and automation tools within HR workflows. Maintain accurate documentation and HR system data (Workday). 4. Culture Engagement & Change Enablement Champion Hyland's organizational values and evolving "high-performance global tech" culture helping employees and leaders understand and embody it. Collaborate closely with HR Business Partners to translate business strategies into actionable HR initiatives aligning talent structure and culture to meet evolving organizational needs. Partner with leaders to interpret engagement survey results and drive meaningful action plans. Support organizational change initiatives and new ways of working. Qualifications: Bachelor's degree in human resources Business or related field. 5+ years HR experience. Experience supporting employees and leaders across multiple countries or regions. Strong Understanding of local employment practices and labor laws. Proven track record managing employee relations cases with sound judgment and confidentiality. Experience in fast-paced tech SaaS or digital business. Experience working within a ticketing system and meeting defined SLAs/KPIs. Fluent in English and local language(s) in country/region where you reside
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