Global Developer Relations/Advocacy Leader


Zebra Technologies

Req #: 61172
Type: Regular Full-time

Zebra Technologies

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Zebra Technologies is a global leader at the edge of the Enterprise with products, software, services, analytics and solutions used to intelligently connect people, assets and data. Software development tools and APIs are key to unlocking Zebra's differentiating features.

The Developer Relations Evangelist acts as Zebra's face to the Enterprise software development community, tasked with raising awareness of Zebra and deepening the education and adoption of Zebra's developer tool portfolio. They set Zebra's strategy on how to engage software developers. They act as an influencer by proactively connecting with developers at industry events, webinars, via social media, and in person with training material and technical documentation created by the Developer Relations team. The Developer Relations Manager will coordinate developer tool product needs, documentation, and marketing activities across product divisions and sales regions. They will build and influence relationships to align internal teams and drive collaboration, championing the importance of software developers and their needs.

The Developer Relations Leader will build and manage partnerships from developers to executives across Zebra partners and customers. They will gather voice of the customer from the developer community and collaborate with Zebra product management and engineering teams to enhance product roadmaps and the creation of developer tools.

In this role, you will lead a virtual indirect team of engineers and specialists who share your passion to provide excellent outreach and support to enterprise developers.


* Develop and drive Zebra's Developer-Relations Vision, Strategy and Roadmap
* Influence and build relationships with broader software development community as thought leader via social media, events, and other activities 
* Work with Business Units and other Zebra departments to ensure that Developer Relations is well understood and widely supported as a vital foundation activity for Zebra.
* Craft Developer segmentation approach to help identify target developer personas and how best to reach enterprise developers to make them aware of Zebra's tools, utilities and APIs
* Work directly with developers to understand how they develop for Zebra products, and provide feedback to business and development teams to shape features, processes, and systems
* Participate in product team roadmap planning and feature prioritization, to represent the developer community.
* Review and maintain technical documentation, plus create relevant educational content for developers and work on a variety of docs, sample apps, and internal tools, as required.
* Drive projects that improve support-related services and processes. Provide escalation-level debugging and troubleshooting for developers. Act as escalation point for Technical Support and pre-sales engineers for large and technically challenging software development projects
* Conduct deep dive analysis of, and provide regular business reporting on, inbound/outbound contact activity across developers, identifying patterns and trends
* Guide and work with Zebra Developer Marketing Manager on Developer Relations activities such as conferences, scalable outreach (blogs, videos, etc), and to organise Developer events - both Zebra-led, and participation at third-party events. 
* Oversee the optimum utilization of the Developer Relations Marketing budget


Skills and Experience 

* Bachelor's Degree, preferably in Computer Science or Software Engineering
* Strong knowledge of Android, Web & Server development environments. Experience working with and creating APIs, API documentation, sample code, tutorials, blog posts, and documents aimed at a developer audience
* 3+ years of Experience of Developer relations
* 3+ years of web/app/voice development experience
* 2+ years of indirect/direct people management experience
* Understanding of what makes developers' tick - their frustrations and expectations 
* Passion for technology, digital content, and the enterprise mobility market
* Thorough understanding of developer relations/advocacy and developer platforms & communities 

Preferred Qualifications

* Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to both executives and non-technical leaders
* Experience in technical support, preferably with problem ticketing, incident management, and/or issue escalation
* Experience creating, testing or evaluating software applications
* Successful track record of responding to/resolving customer issues through written communication
* Drive to dig into the details of a system or process to address customer problems
* Comfort working with a broad range of technological productivity and work-flow management tools incl. Atlassian JIRA and Confluence
* Additional language fluency beneficial
* Embraces working with remote and indirect teams in different geographies and time zones
* Comfortable speaking in public at technical events
* Used to working with a cross-functional teams and effective influencer


30-50%, some international

New York (NY), Florida (FL), Illinois (IL), California( CA), Massechusets (MA), Texas (TX) RemoteVirtual
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