General Manager

				Overview:

If you love nature, beautiful scenery, and have a passion for working in hospitality, Rocky Mountain National Park should be your destination. Working with Xanterra Travel Collection, you can Live, Work, and Explore in one of the most beautiful places on Earth!

Xanterra Travel Collection, is a growing, exceptional group of travel and leisure businesses operating across the globe. Our properties/services combine dramatic settings and landmark buildings with exceptional service to deliver unforgettable experiences. We are inspired by our guests, our environment, and each other.  We strive to create a collaborative experience and a transformational journey for our valued team members. 

Come to Rocky Mountain National Park and join our fast-paced environment! Working at the historic Trail Ridge Store & Café at 12,000 feet makes this a once in a lifetime adventure.

We are currently seeking a driven General Manager to direct and lead the day-to-day operational functions of Xanterra's Rocky Mountain National Park operation including: Trail Ridge Retail and Food & Beverage operations, the Estes Park operations including warehousing, employee housing, transportation, employee dining as well as all HR/Staffing and on-property, Accounting functions, and related administrative duties. This is a hands-on position with a great deal of interaction with the macro and micro level details of the operation. This leadership role will also have full P&L management responsibility, accountability for the operation and has a primary role on the property ensuring the contract compliance, maintainance, and enhancment of National Park Service relationships.

Responsibilities:

* Perform all duties with respect to the Company's Core Values, Mission Statement, and guest service standards and strategic operating plan.
* Plans, develops and implements concession policies and goals, coordinating the activities of all departments to ensure operational efficiency for both the Trail Ridge and Estes Park (employee housing, employee dining and admin. offices) operations.
* Manages the supervisory staff both at Trail Ridge and Estes operations, offering guidance and development as needed.
* Ensures adequate staffing levels through proper recruiting and labor management controls. Manages the hiring process and is fully engaged in the recruitment and interviewing process.
* Ensures that the Training and Development goals for the department are clear and delivered in a timely fashion.
* Oversees all administrative functions relating to HR/payroll, cash handling, and recording functions for the operation.
* Works closely with the local and regional NPS as related to contractual compliance and park regulations. This position is the day-to-day 'face of the operation' interacting with NPS.
* Sets the example of RMNP staff in behavior, demeanor and attention to guests' needs.
* Provides guidance and counsel in the development, implementation, and adherence to concession policies and procedures.
* Plans and maintains work systems, procedures, and policies that enable and encourage the optimum performance of its people and other resources within a business unit.
* Participates in the annual Budget planning process and executes agreed upon Budget throughout the year, applying proper controls.
* Becomes proficient in all F&B, Retail and Human Resource software/POS applications, using those applications to analyze, report, and execute effectively operationally.
* Leads the inventory control initiatives for Retail and F&B (including Employee Dining), ensuring the proper receiving, transferring, selling/POS activities and timely recording of inventories.
* Participates in the product planning and analysis processes for F  conducting menu analysis and proposing menu items that meet contractual requirements and guest tastes.
* In conjunction with F&B management, ensures the timely ordering, delivery, and storage of all (F&B) food products to positively impact availability and safeguard the inventory.
* Co- develops F&B pricing strategy and coordinates pricing approvals with the NPS.
* Communicates regularly with Retail Corporate Buying staff to affect timely inventory flow and make product adjustments to the operation.
* Conducts formal walkthroughs with Retail & F&B staff to ensure consistency of visual, safety and operational effectiveness.
* Updates the Operational Managers Handbook ensuring that operational, equipment and related open/close procedures are accurately documented and always maintained.
* Coordinates contract compliance timelines and submissions to the NPS. Coordinates these efforts/timelines with all applicable Xanterra departments.
* Coordinates all Maintenance & Capital activities/projects for the property, tracking project costs and timeliness of proper submissions and approvals to ensure project timelines are met, coordinates with Corp. Maintenance & Engineering, VP Parks, Sustainability and Accounting groups.
* Manages the "shut-down"/winterizing of operations, effectively ensuring that the assets of the operation at Trail Ridge and Estes Park operations are secure from weather & elements; cross-trains staff to ensure consistency & redundancy.
* Manages and executes off-season projects as assigned by Chief Operating Officer which may be administrative and/or physical in nature and may cross multiple disciplines.
* Responsible for maintaining the safety, security and physical structure of the Estes Park operation in the off-season.

Qualifications:

* Education/Experience: Bachelor's Degree with 5 or more years' experience in a leadership position, with staffing and performance management responsibilities required. Relevant work experience may substitute for degree.
* Work Ethic: The individual must have the capacity to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice. The individual must be a self-starter who can work with minimal supervision while working within the guidelines set by their supervisors.
* Strategic: Ability to balance long-range, strategic leadership approach with near-term, detailed, day-to-day operational imperatives (e.g., can maintain bigger picture orientation while remaining hands-on and tactical).
* Language Ability: Ability to communicate both verbally and in a written format is critical to the success of any individual in this position due to the amount of documentation and training required within the job duties.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

* Customer Service - Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Possesses strong communication and interpersonal skills; responds promptly to needs and requests for service and assistance; fulfills commitments.
* Team-oriented- Supporting the Team for every day success maintaining a positive Team and Guest experience focusing on training and development, clear communication, and maintaining a cohesive engaged Team. 
* Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
* Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
* Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
* Quality - Demonstrates accuracy a
			

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